INVEST Claims Representative Trainee - Guardian

About the Program  

Are you a recent college graduate looking for a long-term, stable, innovative and exciting career that helps make a meaningful difference and supports people through challenges?  

Program Highlights 

• 9-months, paid, fully remote learning track 
• Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience 
• Fully remote 
• Interactive sessions, one-on-one mentorship, collaborative projects, exposure to wide variety of industries, clients, and knowledge material 
• Fully paid licensing and advance education opportunities 
• Career progression post-graduation into claims resolution manager roles and beyond 

The Emerging Talent INVEST Program (ETIP) – Guardian Pathway is a 9-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries.   

Gallagher Bassett’s ETIP is a transformative journey designed to cultivate the next generation of professionals in the risk management and insurance industry. This program, which stands for Industry Navigation, Values, Education, Skills, and Training, offers a unique blend of advanced education, hands-on experience, and guided mentorship. Participants will navigate the complexities of claims and risk management, uphold strong values of service excellence and professionalism, and gain foundational knowledge in commercial insurance principles. With structured training modules and real-business exposure, the INVEST program is more than just a job—it's a launching pad for a dynamic and meaningful career in risk management and insurance industry.  

As part of the INVEST Program — which stands for Industry Navigation, Values, Education, Skills, and Training — colleagues will: 

• Navigate the intricacies of the claims and risk management industry through advanced education, self-study, hands-on experience and guided mentorship. 
• Uphold the Gallagher Way--the shared values which are the rock foundation of the company and our culture. 
• Gain foundational Education in commercial insurance principles, workers’ compensation claims management best practices, client service excellence,  regulatory compliance, medical practices, litigation management, subrogation and settlement negotiations 
• Develop and refine key Skills in communication, business, management, conflict resolution, negotiation, investigation, documentation excellence, cross functional communication, and analysis. 
• Complete structured Training designed to prepare program participants for a long-term career in a growing organization focused on serving largest global employers 

What will you do? 

Over the course of this 9-month program you will be partnered with a team of peers and experienced Training Specialists that will create a supportive learning environment designed to position you for successful program completion. You will alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of the knowledge gained. Over the course of the program, you will progressively increase your hands-on experience to immerse yourself into the world of claims management and client service excellence under the mentorship of the program mentors and training leaders. The program is designed to offer consistent and repeated opportunities to develop, grow and practice your knowledge, advance your education via licensing studies, and help you gain confidence in the unique and highly specialized field of commercial claims handling for world’s largest employers and insurance carriers.  

What can you expect? 

• Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations. 
• Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims. 
• Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. The sandbox allows colleagues to practice making decisions, inputting data, and managing mock claims without risk, helping build confidence before handling actual cases. 
• Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career. 
• Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization. 
• Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop. 
• Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations. 
• Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps. 
• Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling. 
• Client Service Instructions & Carrier Guidelines: 
  Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations. This includes understanding unique requirements for documentation, communication, and jurisdictional standards across our diverse client base. 
• Reserving Acumen: 
  Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. You’ll learn how accurate reserving supports financial stewardship and impacts overall claim strategy. 

Qualifications 

Education: High school diploma or GED equivalent is required. Bachelor’s degree or 4-year degree from an accredited institution preferred.

Attributes: 

Positive, customer-focused mindset with a willingness to learn. 

Detail-oriented and dependable. 

Comfortable working independently and as part of a collaborative team. 

Commitment to personal growth and development within the claims profession.