Account Coordinator (entry level)

Summary:
We’re looking for a driven and creative individual to join our team as an Account Coordinator (entry level). In this role, you’ll provide full support to our Account Management team by fielding client inquiries, coordinating with vendors, tracking product timelines to ensure on-time delivery, and keeping Account Managers updated on project status. You’ll work closely with our sales team and our amazing clients, thriving in a fast-paced environment where multitasking is key. A passion for fashion, trends, and creativity is a must—we’d love to welcome you to our team!
 

Responsibilities:

• Supports Account Managers and Program Coordinators.
• Acts as point of contact for and develops strong partnerships with vendors and clients.
• Manages logistics, shipping information and tracking.
• Processes any returned product in collaboration with Shipping & Customer Logistics and Receiving teams.
• Receives and responds to routine Client inquiries, maintains documentation of
  communications, existing issues, and issue resolutions, referring complex inquiries to Account Manager/Director.
• Effectively moves all projects forward at pace for on time completion, consecutively meets the flow requirement for all new incoming leads.
• Reviewing pricing, grammar, proofs on proposals prior to submitting to clients and
  facilitating approvals.
• Coordinates the client’s review and approval of proofs
• Oversees the order process and works with the Operations team to facilitate order
  fulfillment.
• Maintains an accurate and updated database of client information.
• Tracks all pertinent inventory, project details and deliverables
• Follows all CRM protocols to ensure accurate order information, details, status and activity.
• Occasional gift assembly or special projects as assigned.
• Performs other responsibilities and duties as needed
   

Requirements:
 

• Detail-oriented with strong administrative and organizational skills, able to multitask
  effectively in a fast-paced environment.
• Team-oriented, good communicator, cooperative, friendly and professional, interacts well with a diverse range of people, respects confidentiality, possesses basic customer service skills.
• Proactive attitude with a passion for client satisfaction.
• Excellent time management skills required.
• Exceptional presentation and verbal and written communication skills.
• High level of efficiency and accuracy.
• Solution oriented, able to anticipate needs of team and clients and offer solutions as
  challenges arise.
• All employees are asked to help keep the office/warehouse clean and organized.
• Assisting to keep shared office spaces clean and organized.
• In person work required

Preferred Qualifications:
 

• Bachelor's Degree (BA) from four-year college or university
• Proficient in MS Office & G-Suite

Competencies:
 

• Adaptability/Flexibility
• Attendance/Punctuality
• Customer Service
• Dependability
• Interpersonal Skills
• Oral and Written Communication Skills
• Organized
• Teamwork
• Leadership
• Compassion for job

Physical Demands and Work Environment:
 

• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• The employee must occasionally lift and/or move up to 25 pounds.
   

At Will:
This is an “At Will” position at all points in time.
 

Direct Reports:
None/This job has no supervisory responsibilities.