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Technology Resolution Support Analyst

State of California, Employment Development Department
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THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

AGPA:
Under supervision of the Technology Resolution Support Unit Manager, in the Disability Insurance (DI) Branch Central Office (CO), the Technology Resolution Support Analyst (TRSA) works in conjunction with the lead analyst to complete a broad range of analytical tasks relating to the support of DI Branch Automated Systems.

The TRSA develops, interprets, and analyzes the less complex DI Branch program business process rules when working with a lead analyst to recommend ideas for State Disability Insurance (SDI) Online, Single Client Database (SCDB) and Paid Family Leave (PFL) automated system enhancements based upon analysis and evaluation of the strengths and weaknesses of the automated systems. The TRSA collaborates with the Employment Development Department (EDD) project teams, Technology Integration Unit, Business Integration Unit, DI Branch CO and Field Office (FO) staff, Information Technology (IT) Branch staff, project vendors, and other DI Branch stakeholders to communicate desired outcomes, ensuring the IT Branch’s successful implementation of recommended system enhancements, and communicate with the various stakeholders about automated system issues that arise, in order to resolve system issues affecting internal and external users

SSA:
Under supervision of the Technology Resolution Support Unit Manager, in the Disability Insurance (DI) Branch Central Office (CO), the Technology Resolution Support Analyst (TRSA) works in conjunction with the lead analyst to complete a broad range of analytical tasks relating to the support of DI Branch Automated Systems.

The TRSA develops, interprets, and analyzes the less complex DI Branch program business process rules when working with a lead analyst to recommend ideas for State Disability Insurance (SDI) Online, Single Client Database (SCDB) and Paid Family Leave (PFL) automated system enhancements based upon analysis and evaluation of the strengths and weaknesses of the automated systems. The TRSA collaborates with the Employment Development Department (EDD) project teams, Technology Integration Unit, Business Integration Unit, DI Branch CO and Field Office (FO) staff, Information Technology (IT) Branch staff, project vendors, and other DI Branch stakeholders to communicate desired outcomes, ensuring the IT Branch’s successful implementation of recommended system enhancements, and communicate with the various stakeholders about automated system issues that arise, in order to resolve system issues affecting internal and external users

Position exists at 800 Capitol Mall Sacramento, CA ARU 309

How to Apply

Take the SSA exam here: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105

Take the AGPA exam here: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1764 

You can apply for the job here: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=491234

Please submit all additional documents as requested.