JC-496092 - Program Support Technician
The Emergency Medical Services Authority (EMSA) is responsible for the equitable coordination, administration, and integration of the statewide emergency medical services system to reduce suffering and save lives throughout California. The EMSA embraces the delivery of equitable services to diverse communities, cultivating a culture of innovation and resiliency, and the development of a diverse, competent, and compassionate emergency medical service personnel and the EMSA workforce.
• Located in Rancho Cordova, ESMA's headquarters offer free parking and proximity to stores, restaurants, and Highway 50
• Workdays are Monday thru Friday, (excluding holidays,) with base schedule of 8 to 5, with some flex opportunities
• Hybrid remote/office schedules available after intial training and performance assessment
• Phenomenal Medical, Dental and Vision, as well as retirement benefits. Read more about salary and benefits at: CalHR Salary and Benefits
During emergency operations, you may be required to work in EMSA’s Departmental Operations Center, other governmental Emergency Operations Centers or in EMSA’s field Mission Support Team to provide assistance in emergency response and recovery activities. Staff is required to complete emergency management and Incident Command System (ICS) training based on their respective roles in a response and participates in periodic departmental and statewide readiness drills and exercises.
Under these emergency operations, staff need to work effectively and cooperatively under stressful conditions with short lead times; work weekends, holidays, extended and rotating shifts (day/night); and may be required to travel statewide for extended periods of time and on short notice.
Department Website: http://www.emsa.ca.gov
The Office Technician (OT) works under the supervision of the Staff Service Manager I (SSMI). This position supports the Emergency Medical Service Authority's (EMSA) mission and strategic plan by learning and performing difficult administrative tasks, evaluating situations accurately and taking effective action, making clear and comprehensive reports, and keeping difficult records. The incumbent meets and deals tactfully with the public and colleagues. The incumbent acts as program support for the Training and Workforce Unit employees and staff. Limited telework opportunities available.
Special Requirements if selected for appointment:
- Conflict of Interest (COI)
- DMV Pull Notice
- Background Check and/or Fingerprinting Clearance
- Medical Clearance
In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrated Ability to:
• Communicate effectively in-writing and in-person
• Provide courteous customer service over the telephone, via email, and in-person
• Utilize SharePoint or other cloud-based services in daily work
• Utilize Excel, Adobe, and Microsoft Access
Desired Characteristics:
• Ability to work independently and in a team environment
• Work cooperatively and tactfully with staff and management
• Excellent organizational skills
• Detail oriented
• Proficient in spelling, grammar, and proofreading.
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=496092