Airport Communications Dispatcher

We’re hiring Airport Communication Dispatchers at the at San Francisco International Airport (SFO)! In this role, you’ll handle emergency and non-emergency calls and dispatch fire, rescue, airfield safety, police, and other critical teams to keep the airport running safely.  Join an elite team dedicated to safety, rapid response, and protecting travelers every day. Apply today!

The essential functions of this position include:

1. Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
2. Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
3. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.
4. Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.
5. Monitors alarm systems to ensure that proper action is taken for critical alarms received.
6. Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.
7. May include additional duties as assigned.

Nature of Work
Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around-the-clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required.

How to qualify

1. Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination); AND

2. Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.

Experience Substitution: Completion of a 12-month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.

Note: Candidates who are projected to complete the above Trainee Program within six (6) months of the filing deadline will be invited to take the examination but will not be eligible to be hired until they have successfully met the above Minimum Qualifications.

Candidates who successfully pass the examination for this recruitment and are within six (6) months of graduation from the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program will be placed on the eligible list under general waiver and will not be eligible to compete for positions until verification of graduation is received, reviewed and approved by the Airport Commission’s Human Resources Analyst. Eligibles under general waiver are responsible for providing verification of successful completion of the Trainee Program. Once approved, the analyst will e-mail the candidate that their waiver has been removed and the candidate will be eligible to compete in future certifications for the remaining duration of the eligible list.