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Hotel Front Desk Supervisor

Fang Holdings
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Pay: $20.00 - $25.00 per hour

Job description:

Job Title: Hotel Front Desk Supervisor

Duties and Functions:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Assist G.S.A.'s with check-ins and check-outs, confirming all SOP's are being followed properly.
  • Supervise Front Desk Agents' duties. Oversee complaint and request log.
  • Confirm tracking of employee behavior.
  • Authorize and sign adjustments over the limit. Complete understanding of emergency systems.
  • Coordinate training programs for all Front Office employees. Supervise staff including hiring, training, and scheduling.
  • Review and evaluate all department personnel in accordance with company policy.
  • Handle guest complaints, react quickly, logging and notify proper areas to service guest.
  • Research customer complaints and respond in a timely manner.Must be able to perform all Front Desk duties.
  • Complete special projects in a timely manner as required for GM's or Executive Committee.
  • Assist all complex cashiers with change in the absence of General Cashier.
  • Supervise all maintenance problems with sleeping rooms, keeping daily logs.
  • Log all phone problems, write work orders, sign receipt upon completion of work.
  • All other duties assigned by management.
  • Assist Accounting department with research of overdue accounts.Encourage growth of individual employees within the Company.
  • Attend weekly staff meetings.
  • Other duties as required.

Qualifications:

Education and Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

Tools & Equipment: Calculator , Typewriter , PC, other office equipment.

Physical requirements: Long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Job Type: Full-time

Work Location: In person

1177 Airport Blvd, Burlingame, CA 94010