Management Services Technician (Public Records Coordinator)
Job Description and Duties
Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy), the Management Services Technician (MST) will perform the technical and analytical tasks as it relates to Public Records Act requests received for all the WCA district offices. The MST, serving as the Public Records Coordinator, is responsible for effectively responding to all public requests for case-related documents and information by reviewing and assessing all incoming requests in a timely manner, ensuring accuracy using data and information gathered through research and analysis according to the Government Code, Article 6250.
***Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.
***If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.
Applicants must have taken the MST exam and have list eligibility to be considered.
This posting may be used to fill future vacancies in accordance with 2 CCR §249.3
To be considered for this Management Services Technician job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1865
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
You will find additional information about the job in the Duty Statement.
Working Conditions
The position is located at:
1515 Clay Street, Suite 801
Oakland, CA 94612
Tenure: Full-time permanent
High-volume fast-paced office that handles wage claims and constantly interfaces with the public.
Please visit CalCareers to search opportunities in other locations.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Active listening and fact-gathering in order to achieve comprehensive investigation. Questioning and clarifying skills to grasp both the facts and the areas of controversy. Good organization and time management in order to prioritize multiple assignments. Good decision-making and problem-solving skills in order to investigate cases effectively and efficiently. Critical thinking skills and application of law. Good judgment in order to maintain the integrity of the decision-making process. Skill of decorum in order to engage the parties productively and with respect. Works independently and communicates effectively with fellow staff and the public while adhering to and promoting the Department's Mission, Vision, Values, and Goals.
Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Takes responsibility for individual actions in order to achieve consistent results.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Incumbents will have the opportunity to contribute in CalPERS retirement, social security, and may participate additionally in both 401K and 457 deferred compensation plans. While you work hard to provide economic justice for California workers, you secure economic security for your future.