Group Insurance Disability Claims Specialist (R-124193)

Operations - Insurance Operations

The Disability Claims Specialist (DCS) is accountable for direct support of the Team Lead on the claim team ensuring optimal claims handling and timely, accurate decisions of the claim team. This role is part of our leadership team in the claim organization. In addition, the role requires but is not limited to the following skills:

Provides guidance and technical support to the claim team to ensure, timely and accurate decision for our customers.

Displays behaviors of engagement and problem solving on a consistent basis resulting in the team's increased efficiency and high quality claims management for the benefit of the overall customer experience.

Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.

Demonstrated ability to lead others to improved effectiveness through coaching, feedback, and problem solving.

Collaborates effectively across team and organization to elevate performance across functions.

A strong customer focus evidenced through maintaining customer relationships.

Project participation and/or management at the team and organizational level in accordance with our strategic imperatives.

JOB REQUIREMENTS:

2-3 years experience in complex STD, Absence and Paid Leave claim management

Exceptional claim/risk management skills and technical knowledge in contract interpretation and administration

Demonstrated success at coaching others to elevate performance

Demonstrated leadership skills in other position or similar position

Strong presentation and facilitation skills

Success in achieving Individual Development goals, and influence other’s in achieving development goals

Goal oriented with an ability to organize and analyze information

Strong critical thinking skills, communication, organization and time management skills

Proven customer service skills

Demonstrated ability to adapt to the changing needs of an organization

PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint)

College degree preferred

The current employee work arrangement for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.