Patient Care Coordinator

Patient Care Coordinator / Concierge Operations Associate

Part-Time | 20–30 hours/week | On-site

About the Practice:

New Medical is a boutique concierge primary care practice offering high-touch primary care and executive health services. This role supports both patient experience and day-to-day business operations.

Role Overview:

This position is ideal for someone who enjoys owning office operations, managing systems, and serving as a reliable in-office anchor. In addition to front desk duties, this role includes light business operations, reporting, and backup virtual administrative support.

Core Responsibilities:

🧑‍⚕️ Front Desk & Patient Experience

Greet patients and manage check-in/check-out

Coordinate appointments, including executive physicals

Collect payments and ensure accurate documentation

Maintain smooth patient flow during clinic hours

Scan and upload documents into the EMR

💳 Payments, Reports & Operations

Run daily and monthly payment reports

Track collected services and charges

Support reconciliation of services as directed by physician

Assist with operational tracking and organization

📣 Patient Engagement & Social Media

Assist with collecting patient reviews and surveys

Support social media posting as directed

Help with newsletters and patient communications

🔄 Backup Virtual Admin Support

Fill in for virtual assistant answering phones when needed

Assist with prior authorizations on a limited, backup basis (training provided)

Monitor office email and route messages appropriately

🏢 Office & Vendor Coordination

Manage mail, packages, and deliveries

Coordinate vendors and reps

Assist with inventory ordering and organization

Maintain cleanliness of shared office spaces

🎉 Events Support

Assist with planning and executing patient, networking, or community events

Help with logistics, invitations, setup, and follow-up

What This Role Does NOT Include

No phlebotomy or specimen handling

No medication administration

No independent clinical decision-making

Experience & Qualifications:

1+ year experience in a medical office, concierge practice, or administrative role

Comfortable with payment systems and basic reporting

Organized, tech-savvy, and detail-oriented

Professional demeanor with high-expectation patients

Schedule & Pay:

20–26 hours/week

Primary hours: 9:00 am – 3:00 pm

$20-26/hour, depending on experience and scope