Customer Enrollment Associate

We’re growing our team in Burlingame, CA and are looking for a Customer Enrollment Associate who thrives in one-on-one customer interactions and values clarity, trust, and results. This role is ideal for someone who enjoys guiding customers through decisions, explaining products transparently, and delivering a high-touch experience in a fast-moving environment.

As a Customer Enrollment Associate, you’ll work directly with customers to introduce innovative telecom solutions, walk them through enrollment, and ensure they feel confident every step of the way. This position blends relationship-building with performance-focused sales, making it a great fit for candidates who want impact without a high-pressure vibe.

Customer Enrollment Associate Duties & Responsibilities:

• Lead enrollment conversations from start to finish, ensuring contracts and details are clearly outlined
• Engage customers one-on-one to understand their needs and recommend telecom services that truly fit
• Support growth initiatives through consultative sales conversations rooted in transparency
• Create memorable customer experiences by leading with empathy and professionalism
• Track enrollment activity, campaign performance, and key sales metrics
• Collaborate with leadership and other Customer Enrollment Associates to refine messaging, improve processes, and elevate customer outcomes
• Represent the company with integrity during every customer and sales interaction as a Customer Enrollment Associate

Customer Enrollment Associate Skills & Qualifications:

• Strong communication skills and comfort working face-to-face with customers
• A customer-first mindset with the ability to balance service and sales goals
• Attention to detail when outlining agreements, pricing, and enrollment terms
• Motivation to perform in a metric-driven environment with performance-based sales incentives
• Ability to adapt messaging to different customer needs and preferences

Perks & Benefits Of Being A Customer Enrollment Associate:

• Hands-on training focused on customer experience, enrollment processes, and sales fundamentals
• Performance bonuses tied to individual and team sales results
• Clear expectations, transparent communication, and ethical sales practices
• Exposure to cutting-edge telecom products and services
• A supportive team culture that values accountability, growth, and customer trust

This Customer Enrollment Associate role is perfect for candidates who want meaningful customer interaction, measurable results, and the chance to grow in a modern, performance-based environment. If you’re energized by people, motivated by progress, and interested in building real-world sales skills with integrity, this could be the opportunity for you.