Assistant Academy Manager

As the Assistant Academy Manager, you will be the primary customer-facing operational leader, working closely alongside the Academy Director to drive the success and growth of our new center. This role is ideal for a proactive, high-energy education or customer success professional who thrives on building relationships with parents, engaging with the local community, and delivering an exceptional experience for every family.

Key Responsibilities

Parent Engagement & Customer Experience

• Serve as the primary point of contact for prospective and current families, delivering a warm, welcoming, and informative experience.
• Conduct academy tours and discovery sessions, explain STEAM curriculum pathways, and articulate the value of Steamoji’s offerings to parents.
• Manage ongoing family communications, addressing inquiries, gathering feedback, and resolving concerns to maintain high student retention and satisfaction.

Lead Conversion & Sales

• Handle incoming phone, email, and walk-in inquiries promptly and professionally.
• Guide prospective families through the consultation and registration process to meet monthly enrollment targets.
• Maintain organized records of prospective leads and follow-up activities in the customer relationship management (CRM) system.

Center Operations & Team Support

• Collaborate with the Academy Manager to ensure smooth daily studio operations, including opening/closing procedures and facility preparation.
• Assist in onboarding, scheduling, and supporting instructional staff to ensure high-quality session delivery.
• Maintain a vibrant, clean, safe, and inspiring learning environment for all students and staff.

Qualifications & Skills

• Experience: 2+ years of experience in customer service, sales, youth programs, front-office management, or educational administration.
• Communication: Exceptional verbal and written communication skills with a natural ability to connect with parents, kids, and local community leaders.
• Sales & Growth Mindset: Comfort with initiating conversations, overcoming objections, and driving enrollment goals.
• Adaptability & Drive: High energy, self-motivated, and comfortable operating in a fast-paced, brand-new studio environment.
• Passion for STEAM: Genuine enthusiasm for Science, Technology, Engineering, Arts, and Math education.

What We Offer

• Opportunity to help launch and grow a brand-new educational facility from day one.
• Dynamic, innovative, and fun work environment.
• Opportunities for professional growth and career advancement within the company.