(#33553) Spec I, Non-Dflt QA QC
The Non-Default Quality Assurance (QA) / Quality Control (QC) Specialist is responsible for performing quality control audits, ensuring that in-line QA’s are completed accurately and timely and all the requirements are met prior to finalizing the process.
The Non-Default QA/QC Specialist will:
- Complete quality control audits on non-default related process
- Report discovered findings or gaps to the team leader for immediate corrective action
- Recommend corrective action to front line management for resolving loan level issues
- Conduct Post Mortem QC reviews to verify that errors made during the process are remediated
- Perform audit activities including, but not limited to, review of data and documentation for accuracy and consistency, systems analysis, regulatory compliance assessment and investor program requirements, as applicable
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring:
- Knowledge mortgage servicing investor, federal and state requirements
- Excellent working knowledge with the following software programs: Microsoft Office (Excel, Word, PowerPoint, Access)
- Strong customer service background
- Strong organizational, analytical and problem solving skills