Eligibility Worker II

Applicants must be willing to work in Twentynine Palms or Yucca Valley
If you are not interested in employment in Twentynine Palms or Yucca Valley, you should not apply at this time. If you select Twentynine Palms or Yucca Valley, and then refuse a job offer or do not attend an interview because of the location, your name will be removed from the eligible list.

It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov).

The Transitional Assistance Department (TAD) is recruiting for experienced Eligibility Workers (EW) II to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh (formerly Food Stamps), Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.

CONDITIONS OF EMPLOYMENT/PROMOTION

• Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
• Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include verification of employment history and education, fingerprinting, credit check, drug screening, and/or medical exam, prior to appointment.
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements:

Experience: Six (6) months, within the last eighteen (18) months, as a journey-level eligibility worker in a California Department of Social Services performing duties equivalent to that of an Eligibility Worker II in San Bernardino County determining initial and continuing eligibility for public assistance programs.  Candidates must have achieved regular status as a journey-level Eligibility Worker.

Candidates who are currently employed as a journey-level Eligibility Worker in a California Department of Social Services are encouraged to apply.

Note: Eligibility Worker I /Trainee experience is not considered qualifying and must be listed separately on the application from time spent as a journey-level Eligibility Worker (Eligibility Worker II or above in San Bernardino County).

Desired Qualifications:

The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.

Spanish Bilingual Exam: 
Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies. Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.

Selection Process:

Application Procedure:  
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 11:00 PM Friday, June 13, 2025. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process. 

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application.  Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline.  Once your application has been successfully submitted you will receive an onscreen confirmation and an email.  We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.  

Evaluation Procedure:

There will be an online assessment of knowledge and skills which may consist of the following areas:

• Computer Usage
• Social Service Policies
• Work Simulation
• Numerical Computations
• Interpersonal Skills

Details of the online assessment process will be emailed once the recruitment has closed. 

All communications regarding the remainder of the selection process will be via email. 

Please be sure the email provided on this application is always current; it is your responsibility to update your personal information.  Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. You may receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov).

Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.
 

Apply by Fri. 06/13/25 11:00 PM Pacific Time

Eligibility Worker II - Twentynine Palms/Yucca Valley | Job Details tab | Career Pages