Phone Information Center Compliance Analyst / ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
AGPA: Under the direction of the Staff Services Manager I (SSM I) in the Program Support Division (PSD) of the Consumer Assistance Program (CAP), the Associate Governmental Program Analyst (AGPA) serves as the CAP subject matter expert (SME) and is independently responsible for the development of data-driven strategies to drive continuous improvement, enhance operational efficiency and optimize the consumer experience.
SSA: Under the supervision of the Staff Services Manager I (SSM I) in the Program Support Division of the Consumer Assistance Program (CAP), the Staff Services Analyst (SSA) serves as a CAP consultant and is responsible for developing data-driven strategies to drive continuous improvement, enhance operational efficiency and optimize the consumer experience.
We’re committed to building a team that reflects the communities we serve.
Spanish Bilingual applicants are strongly encouraged to apply.
You will find additional information about the job in the Duty Statement.
Working Conditions
The incumbent works 40 hours per week, Monday through Friday 8:00 a.m. to 5:00 p.m. in an office setting with artificial light and temperature control. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files. The incumbent must be able to use a laptop and possess knowledge and experience of Microsoft Outlook, Word, Excel, Adobe Acrobat and be able to navigate within other internal database. Incumbent must possess good communication skills, use good judgment in decision-making, exercise creativity and flexibility in problem identification and resolution, manage time and resources effectively and be responsive to CAP management needs.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Douglas Williams
(279) 260-2412
douglas.williams@dca.ca.gov